Returns & Exchanges
At The Hair Factory, we want you to love your look, which is why we offer a 30-day return policy on all unopened and unused hair products. To maintain hygiene standards, items must be in their original packaging with all security seals intact.
Initiate Your Request
Log into your customer portal or contact our support team with your order number to request a Return Merchandise Authorization (RMA).
Prepare the Package
Securely pack the unused items in their original boxes, ensuring the RMA form is included inside to prevent processing delays.
Ship It Back
Affix the provided prepaid shipping label to your package and drop it off at any authorized carrier location.
Quality Inspection & Refund
Once our specialists verify the product's condition, your refund will be processed back to your original payment method within 5-7 business days.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing